Warranty & Return Policy

Valid for all official HISONG AirStudio S1 purchases worldwide Compliant with U.S. consumer warranty standards (Magnuson-Moss Warranty Act) and applicable local laws

📦 1. 30-Day Return & Refund Policy

1.1 Satisfaction Guarantee (Non-Defective Returns)

For purchases made through hisong.ai or authorized U.S. retailers, you may return your product within 30 days of delivery if:

✔ The product is unused and in original packaging ✔ All accessories are included ✔ You have obtained a Return Merchandise Authorization (RMA)

Refunds will be processed within 7–10 business days following product inspection. Return shipping costs may apply unless HISONG confirms a quality-based return.

1.2 Damaged or Defective Upon Arrival

If the product arrives with manufacturing defects, functional failure, or visible damage, HISONG will:

✔ Repair or replace the product or affected components

✔ Cover all shipping costs for confirmed warranty cases

✔ Provide expedited assistance for wireless, charging, or DSP-related issues

Damage must be reported within 14 days of delivery, with photo/video support.

🔧 2. Warranty Coverage

This HISONG Limited Warranty complies with the U.S. Magnuson-Moss Warranty Act and is recognized in all countries where HISONG is officially sold. Warranty terms may be adapted to meet mandatory consumer protection laws in your region.

2.1 Warranty Duration by Component

Component	Warranty Coverage
HISONG AirStudio S1 Main Unit	12 months
RX Plus Wireless Receiver	12 months
RX Mini Wireless Receiver	12 months
Magnetic Desktop Stand	6 months
USB-C to USB-C Cable / Cold Shoe / 3.5mm Cable	3 months
USB-C / USB-A Adapter	3 months
Carrying Pouch / Protective Case	6 months
Foam Windscreen / Ear Hook / Storage Disc	Not covered (consumables)
Software, Firmware & HISONG Link App	Lifetime technical support

📌 Warranty period starts from the original delivery date recorded via tracking.

📌 Warranty is non-transferable and applies only to the original purchaser.

2.2 What is Covered

✔ Functional failure due to defects in materials or workmanship

✔ Wireless, charging, USB, or DSP hardware malfunction

✔ Fault caused by normal usage—not accidental damage

✔ App/firmware-related hardware connectivity issues

HISONG will provide repair, replacement, or component service depending on the issue.

2.3 What is Not Covered

✘ Accidental or cosmetic damage (drops, liquid, cracks)

✘ Unauthorized repairs, modification, root access or disassembly

✘ Normal wear-and-tear items (foam, cables, silicone hooks)

✘ Issues caused by third-party accessories

✘ Products purchased from unauthorized resellers

📝 3. International Warranty Validity

Scenario	Support
Product purchased on hisong.ai and shipped internationally	Covered
Product purchased from local authorized reseller	Covered under local warranty program
Product shipped to another country after purchase	Support available; shipping cost responsibility may differ
Third-party import without authorized dealer	Warranty claim may require proof of authenticity

All warranty services will comply with both U.S. warranty law and the mandatory consumer rights in your country (e.g., EU Directive 1999/44/EC, UK CRA 2015, Australian Consumer Law).

🔄 4. Warranty Claim Process

📩 Email: support@hisong.io 🌐 Support Portal: https://hisong.ai/pages/support 📺 Tutorials & Troubleshooting: https://www.youtube.com/@HiSongGlobal

To file a claim, please provide:

1️⃣ Order number or proof of purchase

2️⃣ Serial number (if available)

3️⃣ Delivery date

4️⃣ Photo/video of the issue

⏱ HISONG will reply within 2 business days with next steps.

🔄 5. Repair, Replacement & Refund Processing

Action Type	Processing Time
Warranty repair	7–14 business days
Replacement shipment	3–5 business days after claim approval
Refund after inspection	7–10 business days
Customer service response	Within 48 business hours

Replacement units inherit the remaining warranty period, or 90 days minimum, whichever is longer.

⚖ Limitation of Liability

To the extent permitted by applicable law, HISONG is not liable for:

❌ Data loss, recording session loss, or content damage

❌ Third-party accessories or software interference

❌ Indirect, incidental, or consequential damages

🔔 Lifetime Technical Support

Even after the warranty expires, HISONG continues to offer:

✓ Firmware updates

✓ HISONG Link App support

✓ Setup and workflow guidance

✓ Paid out-of-warranty repair options

📌 Official Resources

Purpose	Link
Official Website	https://hisong.ai
Support Portal	https://hisong.ai/pages/support
YouTube Tutorials	https://www.youtube.com/@HiSongGlobal
Email Support	support@hisong.io